Optimizing Client Relationships

Helping Clients Optimize Relationships

Convergent Contact Solutions is a highly responsive, integrated customer engagement organization helping clients optimize relationships with their customers through enhanced, unified communication. 

We work to deliver customer engagement programs that enhance brand equity, enrich the customer experience and establish long-term loyalty. Convergent offers multi-channel platform solutions; voice, chat, e-mail and back office services, powered by leading edge technology and decades of expertise. With a winning platform, we assure maximum productivity, quality, and compliance. We approach clients as partners as we proactively collaborate to provide seamless, cost-effective, and highly successful contact center solutions.n with our clients.

History

A proud history in business process outsourcing

For decades, Convergent has delivered Business Process Outsourcing (BPO) services to Blue Chip partners. Significant growth can be attributed to exceeding the expectations of our clients. The ongoing expansion includes nine US based and near shore contact centers. Convergent empowers its clients with an innovative combination of an adaptable workflow engine, technology-enabled operations, next-generation analytics and professional services to deliver superior financial performance and high levels of client and consumer satisfaction. In 2015, Convergent was acquired by Account Control Technology Holdings, Inc., delivering outstanding resources, expertise, and diversity to the organization. ACT Holdings companies partner with clients to help them run the “business” behind their operations so they can focus on their core mission.

Mission & Culture

We focus on service and results

Our Mission Convergent delivers the people, processes, and technology to improve efficiency, ensure compliance, maximize cash flow and increase customer satisfaction and lifetime value for our clients. We focus on providing the highest quality service, optimized by technology and delivered with a personal touch.

Our Culture Convergent brings together talented people who think it’s fun to challenge what’s possible and do bold things. We’re recognized for our energetic work environment, vibrant company culture and “flat” organizational structure unfettered by bureaucracy. By empowering people at every level of our organization to bring forward ideas, we continue to get better at what we do. Fostering teamwork assures that we maximize performance for everyone we serve.

Locations

Convergent Call Centers are located nationwide

We focus on service and resultsConvergent has nine contact centers across four time zones. Different centers specialize in different types of work.

United States
Seattle, Washington
Phoenix, Arizona
San Antonio, Texas
Houston, Texas
Montgomery, Alabama Augusta, Georgia
Atlanta, Georgia
White Plains, New York

Guatemala
Guatemala City

Philippines
Iloilo City

Leadership

Convergent Contact Solutions is led by a veteran management team

Convergent’s experienced leadership team has a track record of significant accomplishmenta.

Michael G. Meyer
Chief Executive Officer
Mike Meyer joined Convergent in 2010. He has more than 25 years of experience in executive management and business development in the Business Process Outsourcing (BPO) industry. Mike began his career at IBM and Ernst & Young, and then joined Outsourcing Solutions, Inc. (OSI), where he spent nearly 10 years in a variety of senior leadership positions in technology, operations, and sales. Over his career, Mike has gained a wealth of knowledge regarding technical, performance, compliance and financial requirements of America’s largest companies, enabling him to ensure Convergent’s clients receive the support they need.

Casey Kostecka
Chief Business Development Officer

Casey Kostecka has more than 25 years of experience building and improving business operations in a variety of corporate settings, ranging from government contracting to international travel operations. Casey’s career includes assignments at Cendant Corporation, Aspen Systems, National Leisure Group, K7 Marketing and Applied Computer Services (ACS), before joining Convergent in 2010. His strengths include analyzing and growing operations, customer segmentation, business acquisition, contract negotiation, customer experience management and process.

Sameer Maini
Chief Information Officer

Sameer Maini oversees Convergent’s IT and data security teams, and he leads the implementation of technology enhancements. He has more than 15 years of senior-level engineering, application development, and technology leadership experience. Leveraging an extensive background in contact call center support both in the U.S. and internationally, Sameer has driven business performance within the BPO industry for more than 10 years.

Jeff Hunter
Executive Vice President, Operations
Jeff Hunter began his career in the collection industry in 1988 and ended up selling his business, WCI Financial, to Convergent in 1999. He currently holds the position of EVP- Third Party Operations and has the responsibility of 750 employees across six different call centers. An industry veteran with 20+ years of executive leadership in the collection industry, Jeff has been an early leader in using data analytics and technology to help improve efficiency, recovery numbers and operating margins within the company. Jeff graduated Magna Cum Laude from Seattle University in 1991 with a BA degree in Finance.

Todd Hollrah
Senior Vice President First Party Operations
Todd joined Convergent in 2011. He currently holds the position of SVP-First Party Operations and has responsibility for more than 2000 employees in five call centers both domestic and near shore. Todd has 20+ years of experience managing both 1st Party and 3rd Party programs. He has spent over 12 years managing programs specific to the telecom industry and has consistently been at the forefront of developing innovative solutions to maximize the customer experience in this ultra-competitive market. Previously Todd held several management positions with GC Services and Vision Financial Corp. He is a 1994 graduate of Central Methodist University with a Bachelor of Science degree in Business Administration.

Tim Collins
General Counsel/Chief Ethics & Compliance Officer

With a distinguished 20+ year career in the BPO industry, Tim Collins joined Convergent in 2013 as its General Counsel and Chief Ethics & Compliance Officer tasked with leading the Audit, Compliance, Legal, and Training Departments. His previous positions include serving as Director of Compliance for Hyundai Capital America, as VP of Risk Management and General Counsel for ARS National Services, and as Legal Counsel with Midland Credit Management Corporation. Tim is a past Chair of the ACA International MAP Committee, a past president of the Association of Corporate Counsel-San Diego Chapter, and he teaches a seminar on In-House Corporate Practice at the University of San Diego Law School.

Adam Bury
Senior Vice President of Operations
Adam has over 23 years of experience in the accounts receivable management field with an emphasis on designing and implementing early stage recovery programs in the utilities, telecom and Pay TV verticals. As Sr. Vice President of Operations, Adam provides leadership through coaching and influencing others to achieve success. He thrives on developing strategic plans and operating in a fast-paced, continous process improvement environment. Prior to joining the A/R industry, Adam studied Business administration and Finance at Bellevue College. He also served 8 years in the United States Marine Corps, in both active duty and reserve roles.

Todd Hollrah
Senior Vice President First Party Operations
Todd joined Convergent in 2011. He currently holds the position of SVP-First Party Operations and has responsibility for more than 2000 employees in five call centers both domestic and near shore. Todd has 20+ years of experience managing both 1st Party and 3rd Party programs. He has spent over 12 years managing programs specific to the telecom industry and has consistently been at the forefront in developing innovative solutions to maximize the customer experience in this ultra-competitive market. Previously Todd held several management positions with GC Services and Vision Financial Corp. He is a 1994 graduate of Central Methodist University with a Bachelor of Science degree in Business Administration.

David White
Senior Vice President, Operations
David joined Surpass Resource Corporation in 2004.  Shortly after, Surpass merged with Convergent at which time David functioned in IT and Operation roles.  Today, as Senior Vice President of Operations, David is responsible for all late stage and commercial collections generated in the Phoenix, AZ, Houston, TX and White Plains, NY locations.  David is a graduate of Truman State University in Missouri where he majored in Business Administration with a dual focus in MIS and Finance.