Customer Call Center Outsourcing Solutions
Convergent offers customer engagement outsourcing solutions that deliver the people, processes, and technology to improve efficiency, ensure compliance, and increase customer satisfaction and lifetime value for our clients.
Our contact center solutions support customer acquisition, customer care and retention, welcome programs, accounts receivable, back office processes, crisis response and other critical communications.
In The News
in Seven Steps
by Casey Kostecka, Chief Business Development Officer, Convergent Outsourcing, Inc.
Direct Marketing Magazine / Contact Management; March 2017
Building and maintaining successful organizations is no small task. There are seven areas in particular that allow business managers and entire teams to focus energy and resources on the right aspects of the business at the right time.
Customer Engagement Outsourcing: Big Benefits in Using Big Data in Contact Centers Organizational Success
by Sherri Carter, VP of Business Development, Convergent Outsourcing, Inc.
CustomerZone360.com; March 2017
Today there is more customer data coming into each agent portan than companies may know what to do with. But it’s not the amount of data that’s important. It’s what contact centers do with the data and how they analyze learned insights to make better decisions and strategic business moves.
Convergent Outsourcing, Inc. Receives 2016 Best of Atlanta Award
October 11, 2016
Convergent Outsourcing, Inc. has been selected for the 2016 Best of Atlanta Award in the Business Process Outsourcing Solutions category by the Atlanta Award Program.